Privacy Policy

When you use Arafa Shop, we collect the following types of information:

• Full name, email address, phone number during registration or order placement
• Delivery address and billing information
• Device information, browser type, and IP address
• Order history, wishlist items, and browsing behavior on our platform
• Messages sent through our customer support channels

We use your personal information solely to improve your shopping experience:

• Process and deliver your orders accurately and on time
• Send order confirmations, shipping updates, and receipts
• Provide personalized product recommendations
• Respond to your queries and resolve complaints
• Detect and prevent fraud or unauthorized access
• Improve our website, products, and customer service

Arafa Shop uses cookies to enhance your browsing experience. Cookies help us remember your preferences, keep your shopping cart active, and analyze how our website is used.

You can disable cookies from your browser settings, but some features of our website may not function correctly without them.

We take data security seriously. All sensitive information (including payment details) is encrypted using SSL technology. We implement strict access controls and regularly review our security practices to protect your data.

• Request access to the personal data we hold about you
• Ask us to correct or delete your personal information
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable