Return & Exchange Policy
Easy, hassle-free returns and exchanges for your satisfaction.
Last updated: June 20251Return Eligibility
We accept returns and exchanges under the following conditions:
| Category | Return Window | Condition |
|---|---|---|
| Electronics & Gadgets | 3 days from delivery | Unused, original packaging |
| Clothing & Fashion | 3 days from delivery | Unworn, tags intact |
| Home & Kitchen | 7 days from delivery | Unused, original packaging |
| Food & Perishables | Not returnable | — |
| Personal Care | Not returnable | Hygiene reasons |
⚠️ Products must be returned in their original condition with all accessories, manuals, and packaging included.
2Valid Reasons for Return
- You received the wrong product
- The product arrived damaged or defective
- The product does not match the description on our website
- Missing parts or accessories in the package
Not accepted: Change of mind, color preference, or incorrect size ordered by the customer.
3How to Return — Step by Step
1
Contact SupportReach us via WhatsApp or email within the return window. Share your order ID and reason.
2
Submit EvidenceSend clear photos or a short video showing the issue with the product.
3
Approval & PickupOnce approved, we will arrange a pickup from your delivery address (if applicable).
4
Refund or ExchangeRefund will be processed within 5–7 business days, or we will send a replacement.
4Refund Method
- Refunds are issued via mobile banking (bKash / Nagad) or store credit
- Original shipping charges are non-refundable
- Refund processing time: 3–7 business days after we receive the returned product
5Return Support
Return Request? We're here to help.arafahshop32@gmail.com | WhatsApp: 01993658720