Warranty Policy
Arafa Shop's commitment to product quality and your peace of mind.
Last updated: June 20251Warranty Coverage
Arafa Shop provides warranty support on eligible products sold through our platform. Warranty terms vary by product category and brand. In general, the following coverage applies:
Covered Under Warranty
Manufacturing defects, hardware failure under normal use, and factory faults identified within the warranty period.
Not Covered
Physical damage, water damage, misuse, unauthorized repairs, and normal wear and tear.
2Warranty Period
- Electronics & gadgets: 6 months to 1 year (as stated on product page)
- Clothing & fashion: No warranty (exchange only within 3 days)
- Home appliances: Manufacturer warranty applies (as per brand policy)
- Perishables & food items: No warranty applicable
- Accessories: 30 days from delivery date
⚠️ Warranty period starts from the date of delivery, not the date of purchase.
3How to Claim Warranty
To claim a warranty, please follow these steps:
- Contact our support team via WhatsApp, email, or the complaint form within the warranty period
- Provide your order ID, product details, and a clear photo or video of the defect
- Our team will review your claim within 2–3 working days
- Approved claims will be resolved through repair, replacement, or refund (at our discretion)
4Important Notes
- Original packaging and accessories must be intact for warranty claims
- Product serial number or proof of purchase may be required
- Warranty is non-transferable and applies only to the original buyer
- Arafa Shop reserves the right to refuse warranty claims if misuse is detected
5Warranty Support
Need Warranty Support?arafahshop32@gmail.com | WhatsApp: 01993658720